Overview
At 2GBR Software Pvt. Ltd., we prioritize customer satisfaction and strive to provide the best software solutions. This Refund and Return Policy outlines the terms and conditions under which customers may request a refund or return for our products and services.
Scope
This policy applies to all software products and services provided by 2GBR Software Pvt. Ltd., including but not limited to software licenses, subscriptions, and support services.
3. Eligibility for Refunds
- Software Products: Refunds are only available for software products within 14 days of purchase. To be eligible for a refund, the software must not have been activated or downloaded.
- Subscription Services: For subscription-based services, refunds may be granted if the request is made within 7 days of the initial purchase or renewal date. The refund will be prorated based on the remaining period of the subscription.
- Support Services: If you are dissatisfied with our support services, you may request a refund within 7 days of the service delivery. Refunds will be evaluated on a case-by-case basis.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Customized software solutions
- One-time service fees
- Training services once accessed
- Any product or service explicitly marked as non-refundable at the time of purchase
5. Process for Requesting a Refund
To request a refund:
- Contact our customer support team at [email address] with your order number and reason for the refund.
- Provide any necessary documentation or evidence to support your request.
- Our team will review your request and respond within 5 business days.
6. Refund Approval and Processing
- If your refund request is approved, the refund will be processed within 10 business days.
- Refunds will be issued to the original payment method used during the purchase.
- In the case of delayed or missing refunds, please contact your bank or payment provider as processing times may vary.
7. Return Policy
- Digital Products: Since our products are digital, returns are not applicable. Refunds will be handled as per the refund policy mentioned above.
- Physical Products: If we provide any physical items (e.g., USB drives with software), these can be returned within 30 days of delivery. The items must be unopened and in their original packaging to qualify for a return.
8. Exceptions
Any fraudulent activity or misuse of our refund policy may result in the suspension of services and legal action.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds or returns will not be granted if the product or service has been misused, modified, or damaged after delivery.
Need help?
Contact us at info@2gbr.com for questions related to refunds and returns.